In light of the impact of COVID-19 we're committed to doing what's best for our customers and staff. We have resumed standard in-home refrigerator and freezer pickups, however no-contact pickups are available by request. If you prefer a no-contact pickup we will collect the appliance from outside of your home (patio, porch, or outside of garage).
If you would like to proceed with a no-contact pickup, please print and sign the release form. To download the form, please click on the link below.
How to Participate
- $50 rebate check per qualifying refrigerator and/or freezer*
- Applicant must be an El Paso Electric Texas Residential Customer
- Applicant must own the appliance
- Refrigerators and freezers must be regular household size (10-30 cubic feet)
- Appliance must be in working (cooling) order, empty, clean and plugged in at the time of pickup
- Appliance will be picked up at no charge from your El Paso Electric billing account address
- Two units maximum per household and program year
- Rebate check will be mailed within six weeks after appliance pick up
For questions, call 888-409-8567
* Miniature and commercially sized refrigerators and freezers do not qualify. Any freezer must be a standalone unit. El Paso Electric reserves the right to revise program requirements and incentive levels at any time. Rebates are subject to availability.
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Schedule Your Pickup
Please enter the number - digits only - of the street address listed on your residential account (ex. an individual residing on 3021 Oak Street would enter 3021) and the account holder's last name as it appears on your bill.
El Paso Electric Account Information
