In light of the impact of COVID-19 we're committed to doing what's best for our customers and staff. Out of an abundance of caution, we are only collecting appliances from outside of customer residences (garage, patio, porch or behind garage) at this time. By moving your appliance outside prior to your pickup appointment, you'll allow our staff to safely collect and recycle your unit without physical contact with you. Thank you for your understanding.

Print release form for a no-contact pickup.

Program Details

  • $50 rebate will be an electric bill credit
  • Rebates are credited on a quarterly cycle
  • Applicant must own the appliance
  • Applicant must be a City of Palo Alto Utilities (CPAU) account holder
  • Refrigerators and freezers must be regular household size (10-30 cubic feet)*
  • Appliance must be empty and clean at the time of pick up
  • Appliance will be picked up from your CPAU service address
  • Two units maximum per account per calendar year

For questions, call 888-540-7756

* Miniature and commercially sized refrigerators and freezers do not qualify. Any freezer must be a standalone unit. City of Palo Alto Utilities reserves the right to revise program requirements and incentive levels at any time. Rebates are subject to availability.

I'd like to:



(same day reschedules or cancellations must be completed via phone at 888-540-7756)

Schedule your pickup

Please enter the number - digits only - of the street address listed on your residential electric bill (ex. an individual residing on 3021 Oak Street would enter 3021) and the account holder's last name as it appears on your electricity bill.

City of Palo Alto Utilities account information

Please enter the account holder's last name as it appears on your bill.
Please enter the number - digits only - of the street address listed on your residential account (ex. an individual residing on 3021 Oak Street would enter 3021).
Please enter the 5-digit ZIP Code of the address listed on your residential account.


 
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